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All collectionsJourneysWhat’s the difference between conversion journeys and user journeys?

What’s the difference between conversion journeys and user journeys?

Compare how Journeys and Dashboards define user behavior.

The Journeys view is designed to analyze conversion-specific paths—each one starts fresh with a new conversion.
The Dashboards show entire user journeys, which can include multiple conversions.

Key differences:

  • Journeys split each conversion into a separate journey

  • Journeys exclude overly long paths and high-volume users (for performance)

  • Dashboards group everything into one user flow, with no step or conversion caps

Use Journeys to analyze what directly leads to conversions. Use Dashboards to explore broader user behavior.