I tried to download a report but I’m getting an error. What should I do?

Try refreshing and re-downloading; contact support if it persists.

If a report download fails:

  1. Try the download again.

  2. If it still fails, refresh your browser and retry.

This error usually occurs if the report tab/window has been open too long. If the download still doesn’t begin, please reach out to your CSM to create an ticket so we can investigate further.