---
title: "Why don’t Immediate Exit and Step Exit Rate always match?"
description: "Understand why these two Funnels metrics may not always match."
url: https://help.knotch.com/en/articles/165-why-don-t-immediate-exit-and-step-exit-rate-always-match
collection: "Funnels"
updated: 2025-11-17
language: en
---

# Why don’t Immediate Exit and Step Exit Rate always match?

Understand why these two Funnels metrics may not always match.

While **Immediate Exit** (in Funnels Drop-off Analysis) and **Step Exit Rate** (in Funnels Visualizer) may sound similar, they’re calculated slightly differently. This is due to the fact that a Funnel can have several pages within 1 single step.

-   **Immediate Exit** measures users who leave the site immediately after reaching _any_ page within a funnel step.
    
-   **Step Exit Rate** measures users who leave before moving on to the next funnel step, even if they visited _multiple pages that belong to the same step first_.
    

For example, if **Step 1** of a Funnel includes multiple pages (Page A and Page B) and a user goes from Page A → Page B → Page A → Exit, they’ll count toward the **Step Exit Rate** but **not** as an Immediate Exit.

That’s because they didn’t leave right after arriving at Funnel Step 1—they continued to browse other Step 1 pages first.

When a funnel step includes only one page, **Immediate Exit** and **Step Exit Rate** will match.